Terms and Conditions
Welcome to our website. If you continue to browse and use
this website, you are agreeing to comply with and be bound by the following
terms and conditions of use, which together with our privacy policy govern JS Photography Ltd (Your Staff ID) relationship with you in relation to
this website. If you disagree with any part of these terms and conditions,
please do not use our website.
The term ‘JS Photography Ltd’ ‘Your Staff ID’
or ‘us’ or ‘we’ refers to the owner of the website whose registered office is
Baileys Mill, 38 Factory Lane, Ilkeston, Derbyshire, DE7 8HQ. The term ‘you’ refers to the user or viewer of our
website.
The use of this website is subject to the following terms
of use:
· The
content of the pages of this website is for your general information and use
only. It is subject to change without notice.
· This
website uses cookies to monitor browsing preferences.
· Your
use of any information or materials on this website is entirely at your own
risk, for which we shall not be liable. It shall be your own responsibility to
ensure that any products, services or information available through this
website meet your specific requirements.
· This
website contains material which is owned by or licensed to us. This material
includes, but is not limited to, the design, layout, look, appearance and
graphics. Reproduction is prohibited other than in accordance with the copyright
notice, which forms part of these terms and conditions.
· All
trademarks reproduced in this website, which are not the property of, or
licensed to the operator, are acknowledged on the website.
· Unauthorised
use of this website may give rise to a claim for damages and/or be a criminal
offence.
· From
time to time, this website may also include links to other websites. These
links are provided for your convenience to provide further information. They do
not signify that we endorse the website(s). We have no responsibility for the
content of the linked website(s).
· Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
Privacy
When placing an order with Your Staff ID, the customer accepts sole responsibility for copyright and reproduction of images. It is deemed that you are the owner/have permission to reproduce artwork files.
Offensive Material
Your Staff ID may refuse to produce custom products deemed to be offensive or maybe incite hatred.
Returns Policy
We can only accept returns if we are notified within 14 days of delivery, so please check your order on arrival and email enquiries@yourstaffid.co.uk should you have any queries.
Non-custom Item Returns
If you no longer require a non-custom item ordered or wish to exchange for an alternative, similar item, please email enquiries@yourstaffid.co.uk. Refunds will not be processed until the items are delivered back to us.
Custom Item Returns
As each Your Staff ID badge is custom made we cannot offer a return unless:
• the product does not match the order, or
• the product is damaged.
If the product(s) delivered does not match your order please contact us via email (enquiries@yourstaffid.co.uk) outlining the problem and we will arrange the return of the said goods.
Please remember to include your original invoice number and the name your order was placed under.
If the goods have a problem relating to the quality of the product such as a miss-print or damage, then a photograph as well as description of the problem should be emailed through to enquiries@yourstaffid.co.uk for our customer services team to assess.
We cannot take any action on an order until all of the goods are returned to Your Staff ID for inspection.
Following the return of the goods, a thorough assessment will take place following which Your Staff ID will deem whether the return is valid or not.
If the problem relates to a production issue at Your Staff ID, then a re-print of the goods may be offered to rectify the quality issue.
Because every custom product is made to your specifications, if the order has already been produced then Your Staff ID retains the right to solely offer a re-print when seeking to rectify any problem with an order.
A refund will be offered only when an order is cancelled prior to any work being undertaken by Your Staff ID.
If you need to cancel an order you should contact customer services on 01156 717117 or email enquiries@yourstaffid.co.uk as soon as possible.
Due to the short turnaround times we try to work to, your order may have already gone into production.
If an order has been placed by the customer and subsequently produced by Your Staff ID, a refund will not be offered on cancellation as the goods are custom-made to clients specifications and not stock items that can be re-sold.
All items should be sent back to Baileys Mill, 38 Factory Lane, Ilkeston, Derbyshire, DE7 8HQ